Privacy

Last updated: 19 May 2025


The Party Lab (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, in accordance with South Africa’s Protection of Personal Information Act (POPIA).

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, such as when you:

• Place an order or make a purchase

• Sign up for our newsletter

• Complete a contact form or send us a message

• Participate in promotions or competitions

This may include:

• Your full name

• Email address

• Phone number

• Billing and delivery address

• Payment details (processed securely via third-party providers)

• Any additional information you provide voluntarily

We may also collect non-identifying technical information automatically when you browse the website (e.g. IP address, browser type, device, pages visited).

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders

• Communicate with you about your purchase or inquiry

• Send newsletters or promotional content (only if you’ve opted in)

• Improve our website, products, and customer service

• Comply with legal and regulatory requirements

We only collect and process personal information that is adequate, relevant, and not excessive for the intended purpose.

3. Legal Basis for Processing

We process your personal information:

• With your consent (e.g. for marketing or promotions)

• To fulfil a contract (e.g. processing your order)

• To comply with legal obligations

• For our legitimate business interests, such as improving services and security

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share your information with trusted service providers who help us operate our business, including:

• Payment gateways (e.g. PayFast, Yoco)

• Couriers and delivery partners

• Email marketing providers

• Website and IT service providers

These third parties are obligated to keep your information secure and use it only for the specific purpose for which it was shared.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access the personal information we hold about you

• Correct or update your information

• Request the deletion or de-identification of your personal data

• Object to the processing of your personal data under certain circumstances

• Withdraw consent for marketing communications

To exercise any of your rights, contact us at: tracy@thepartylab.co.za

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Children’s Privacy

We do not knowingly collect or process personal information from children under the age of 18. The Party Lab’s products and services are intended for purchase and use by adults only. If we become aware that a child has submitted information, we will delete it as soon as possible.

8. Security Measures

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. However, no internet transmission is ever 100% secure.

9. Cookies and Website Usage

We use cookies to enhance your browsing experience, analyse site traffic, and improve our services. You can manage your cookie preferences through your browser settings.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

For questions about this policy or to request changes to your personal data, please contact us at:

The Party Lab
Email: tracy@thepartylab.co.za
Website: www.thepartylab.co.za